Master Terms of Service & SLA

Software License Agreement for Cross-Platform POS & Retail ERP Operations

1. Grant of License & Installation

Gov Technologies grants you a commercial, non-exclusive, non-transferable license to install and execute the GOV Inventory & Billing client application across authorized POS hardware terminals (Windows, Linux, Android, and iOS). Community Edition licenses are granted free of royalty for single-counter standalone deployments.

2. Device Activation & Cryptographic Licensing

Each terminal instance is paired with an organization tenant using a signed cryptographic Ed25519 token. Commercial tiers permit an offline grace window of up to fourteen (14) days. Terminals must reconnect to the licensing server before grace expiration to refresh active lease tokens.

3. Tax Compliance & Merchant Responsibility

The platform provides automated calculations for Goods & Services Tax (GST Rule 46), HSN/SAC lookups, and Tally-compatible ledgers. However, merchants remain solely responsible for verifying the accuracy of assigned tax slabs, e-Way bill registrations, and statutory GSTR returns submitted to tax authorities.

4. Service Level Agreement (SLA) & Offline Guarantees

Gov Technologies guarantees 99.99% cloud synchronization API availability. In the event of third-party cloud infrastructure degradation or localized internet outages, local offline counters are engineered to continue billing without disruption or data loss.

Account Deletion & Data RightsYou may terminate your subscription or request permanent deletion of your data at any time via our Account Deletion Portal.